Premier Consumer Credit understands the importance of your privacy on the Internet. That is why we believe it is important to let you know how we use the information collected through the PCCC website.
By using this website, you agree to our Internet Privacy and Usage Policy and to the use of the information we receive and collect as stated herein and in ways we may notify you of in the future. By providing any personal information to this site, you acknowledge that you fully understand and consent to the collection and processing of such information.
Information Collection & Use
The following is our policy regarding Internet privacy and usage.
We reserve the right at our discretion to modify this Internet Privacy and Usage Policy at any time. Your continued use of this site following the posting of changes to these terms means you accept these changes.
Premier Consumer Credit Counseling® is the sole owner of the information collected on the Premier Consumer Credit Counseling® Web Site. Premier Consumer Credit Counseling® collects personally identifiable information from our users at several different points on our Web site.
If you request an analysis or fill out any of our information forms, we require that you provide certain personally identifiable information, including your name, address, phone number, amount of debt, income and email address. This information is necessary to process your request and to contact you.
Social Security Numbers
We require the last five digits of you social security number, your member Identification number, and you last name to use our online payment feature and/or to access your account online. When you enter this information on our online payment and/or account access form we encrypt it using secure socket layer technology (SSL).
We provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and member ID number), and information on your opinions of the services we provide to you.
We use this information to improve our customer service, to improve the functionality of our website, and to contact you if you request it to address any specific issues.
We will not share the personally identifiable information you provide through a survey with any third parties unless we give you prior notice and choice.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Premier Consumer Credit Counseling® stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Communications from the Site
Information and Updates
We will occasionally send you information on services, seminars and reminders. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We do not link aggregate user data with personally identifiable information.
Personally identifiable information: We use third parties to provide Online Payment functionality on our site. When you sign up for Online Payment, we will share social security number and member ID number as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by filling in the contact form. We offer an opportunity to opt-out of certain communications; you may contact us at 800.296.4950, to opt-out.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. We use a third-party tracking service Xo communications that uses log files to track non-personally identifiable information about visitors to our site in the aggregate to maintain statistical data.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Premier Consumer Credit Counseling® Please be aware that we, Premier Consumer Credit Counseling®, is not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may update it by making the change on our member information page or by filling in the contact form or by contacting us by telephone or postal mail at the contact information listed below.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our account access, online payment or requests for information forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can fill in the contact form
In the event Premier Consumer Credit Counseling® goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.